Delete in the App
The quickest method is available to every signed-in player:
- Open Lady Beetle and select Settings.
- Select Account & profile.
- Select Delete account.
- Complete the parent gate, confirm deletion, and sign in again with the player’s original Google or Apple provider.
The app deletes the Firebase Authentication account, private and public profile records, consent history, cloud progress, leaderboard scores, imports, and other user-linked service records. For Apple players, it also revokes the app’s Apple authorization before deleting the account.
Request Deletion Without the App
If you cannot access the app, a parent or guardian can email admin@pplsttech.com with the subject Lady Beetle account deletion request. Send the request from the adult-controlled Google or Apple email used for the account when possible. If Apple Hide My Email was used, include the Apple relay address shown for Lady Beetle.
We may ask for limited information needed to verify account control. Do not send a child’s full name, photograph, voice, school, precise location, password, authentication code, or identity document.
What Happens to Local Progress?
Account deletion removes the account and cloud data. Gameplay progress stored only on the current device remains available in signed-out mode. If the parent also wants to erase local progress, use Reset Progress before deleting the account.
Retention and Help
Records that must be retained for security, fraud prevention, dispute handling, or a legal obligation may be kept only as described in the Privacy Policy. For questions, see Support.